Privacy Policy — okgk Casino Bangladesh

Throughout this Privacy Policy, the following terms carry the meanings defined below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, either alone or in combination with other available information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Controller" means okgk, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Processor" means any third-party service provider engaged by okgk that processes Personal Data on our behalf and under our documented instructions.
• "Platform" means the okgk website at https://okgk.io, including all associated sub-pages, features, games, and services.
• "Player", "you", "your" means any individual who accesses, registers on, or uses the Platform in any capacity.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of your Personal Data for a stated purpose.
• "Cookie" means a small text file placed on your device by the Platform to facilitate session management, preference storage, and analytics functions.

okgk is an online casino and sports betting platform operating at https://okgk.io, serving players primarily in Bangladesh. okgk acts as the Data Controller in respect of all Personal Data collected through the Platform. This means that okgk determines why your data is collected and how it is used.

For all privacy-related enquiries, data rights requests, or concerns regarding this Policy, please contact our dedicated privacy support channel at [email protected]. Our team is available 24 hours a day, 7 days a week, and will acknowledge all data-related requests within two business days of receipt.

okgk collects Personal Data through multiple channels during your use of the Platform. The categories of information we may collect are described below:

3.1 Information You Provide Directly

• Full legal name and date of birth, collected during account registration to verify eligibility and confirm you are 21 years of age or older.
• Email address and mobile phone number, used for account communication, two-factor authentication, and customer support.
• Residential address, used for identity verification and KYC compliance purposes.
• Government-issued identity documents (National ID, passport, or driving licence) submitted during KYC verification.
• Payment method details, including bKash account numbers, Nagad wallet numbers, Rocket wallet numbers, and the last four digits of any registered Visa or Mastercard. Full card numbers are never stored on okgk systems.
• Communications you send to our customer support team via live chat or email, including the content of support tickets and attachments you choose to submit.

3.2 Information Collected Automatically

• IP address and approximate geographic location derived from your IP address at the time of login and during active sessions.
• Device type, operating system, browser type and version, and screen resolution collected via standard server logs and analytics tools.
• Session activity data including pages visited, games launched, wagers placed, duration of sessions, and navigation paths through the Platform.
• Cookie data and similar tracking technologies as described in Section 6 of this Policy.
• Transaction metadata including deposit amounts, withdrawal requests, timestamps, and payment method identifiers.

3.3 Information from Third Parties

• Identity verification data returned by third-party KYC and AML (Anti-Money Laundering) screening services engaged by okgk to fulfil our compliance obligations.
• Fraud risk signals and device fingerprint data provided by payment processing partners to protect against fraudulent transactions.
• Game outcome and session data provided by third-party game providers (such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and Netent) relating to your activity on their hosted game content.

okgk uses the Personal Data we collect for the following defined purposes:

okgk will not use your Personal Data for any purpose that is materially incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legitimate legal basis for the new purpose.

okgk processes your Personal Data on the following legal bases, each of which is referenced in the table in Section 4:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as a registered player, including account management, game delivery, and transaction processing.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and financial record-keeping obligations.
• Legitimate Interest: Processing is necessary for the purposes of our legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: For certain processing activities, such as sending personalised marketing communications or using non-essential cookies, we rely on your freely given consent. You may withdraw consent at any time without detriment to your account status.

The okgk Platform uses cookies and similar technologies to provide essential functionality, measure performance, and improve your browsing experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your login session, preserve your security state, and enable core features such as the game lobby and cashier. These cookies cannot be disabled without significantly impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised or aggregated data about how players use the Platform — including which pages are visited most frequently and where errors occur — to help us improve the user experience. No personally identifiable information is stored in these cookies.
• Functional Cookies: These cookies remember preferences you have set, such as your chosen language or display settings, so you do not need to re-enter them on each visit.
• Responsible Gaming Cookies: These cookies store your responsible gaming settings (such as session time reminders and deposit limit configurations) locally on your device to ensure they remain active across sessions.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing certain features of the Platform. okgk does not currently use third-party advertising or behavioural targeting cookies.

okgk does not sell your Personal Data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis and under contractual data-protection obligations:

• KYC and Identity Verification Providers: Third-party services engaged to verify your identity, confirm your age, and screen against sanctions or watchlists as required by our compliance programme.
• Payment Processors: Companies facilitating your deposit and withdrawal transactions, including bKash, Nagad, Rocket, Upay, and card processing networks, receive only the minimum data necessary to execute the transaction.
• Game Content Providers: Third-party game studios and live casino providers (such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and Netent) receive your account identifier and session token to serve game content. These providers process data under their own privacy policies as independent controllers for their specific game services.
• Customer Support Platform Providers: Providers of our live chat and ticketing infrastructure receive communications data to facilitate support delivery. These providers process data on our behalf under strict data-processing agreements.
• Fraud Prevention and Security Services: Technical partners providing fraud detection, device fingerprinting, and cybersecurity services access certain transaction and device data to protect the integrity of the Platform.
• Legal and Regulatory Authorities: okgk will disclose Personal Data to law enforcement agencies, courts, or regulatory bodies when legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of okgk, its players, or third parties.

okgk retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidance:

• Active Account Data: Retained for the duration of your account's active status plus an additional period required by applicable regulations following account closure.
• KYC and Identity Documents: Retained for a minimum of five years from the date of submission or the date of account closure, whichever is later, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping obligations.
• Customer Support Communications: Support tickets and related correspondence are retained for a minimum of three years from the date of resolution to support dispute resolution and service improvement activities.
• Analytics and Session Data: Anonymised or aggregated analytics data may be retained indefinitely as it no longer constitutes Personal Data. Non-anonymised session data is retained for up to 24 months.
• Marketing Consent Records: Records of consent granted or withdrawn for marketing communications are retained for the duration of the relevant relationship plus three years.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised using industry-standard data destruction methods. If you request deletion of your data before the applicable retention period has expired, okgk will honour the request to the extent permitted by its legal obligations and will explain any portions of your data that must be retained by law.

okgk implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and the okgk Platform.
• Encryption of sensitive data fields — including identity document data and payment method identifiers — at rest within our database infrastructure.
• Role-based access controls limiting employee and contractor access to Personal Data strictly to those with a defined operational need.
• Regular internal and third-party security audits and penetration testing of the Platform's infrastructure.
• Two-factor authentication requirements for all administrative access to internal systems holding Personal Data.
• Documented incident response procedures to detect, contain, and communicate any data security incident promptly.
• Regular staff training on data protection obligations and secure data handling practices.

While okgk takes every reasonable precaution to protect your Personal Data, no internet-based platform can guarantee absolute security. You play an important role in securing your own data by maintaining the confidentiality of your account credentials and reporting any suspected unauthorised access immediately to [email protected].

As a player on the okgk Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your okgk account. We will acknowledge your request within two business days and aim to fulfil it within thirty calendar days, subject to identity verification requirements.

• Right of Access: You have the right to request confirmation of whether okgk processes your Personal Data and, if so, to receive a copy of that data along with details of how it is used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data that okgk holds about you.
• Right to Erasure: You have the right to request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to okgk's legal retention obligations as described in Section 8.
• Right to Restrict Processing: You have the right to request that okgk restricts the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: You have the right to receive a copy of Personal Data you have provided to okgk in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your Personal Data for direct marketing purposes. You may also object to processing based on legitimate interests; okgk will cease such processing unless compelling legitimate grounds that override your interests can be demonstrated.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

okgk will not charge a fee for handling data rights requests except in cases where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied or the request may be refused. We will always explain our reasoning in such cases.

The okgk Platform is strictly intended for adults aged 21 years and above. okgk does not knowingly collect, use, or retain Personal Data from individuals under the age of 21. All new accounts are subject to age verification during the registration process, and accounts identified as belonging to underage individuals will be immediately closed with all associated data deleted or anonymised.

If you are a parent or guardian and believe that a person under the age of 21 has created an account on the okgk Platform using false age information, please contact us immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to close the account and remove the associated data.

okgk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When material changes are made to this Policy, we will provide notice by posting a prominent announcement on the Platform and, where appropriate, by sending a notification to your registered email address.

The revised Privacy Policy will take effect from the date indicated at the top of the document. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically so that you remain informed about how okgk protects your data.

If you disagree with any changes to this Privacy Policy, you may close your account and cease using the Platform. To close your account, please contact [email protected] with a written account closure request.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way okgk handles your Personal Data, please reach out to us through the following channels. All privacy-related communications should include your registered account email address and a clear description of your enquiry so that we can respond efficiently.

• General Support & Privacy Enquiries: [email protected]
• Payments & Transaction Queries: [email protected]
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
• Response Time: Acknowledgement within 2 business days; full response within 30 calendar days

okgk is committed to resolving all data-related concerns fairly and transparently. We treat every privacy enquiry with the seriousness it deserves and will work with you to reach a satisfactory resolution.