Terms & Conditions — okgk Casino Bangladesh

In these Terms & Conditions, the following definitions apply throughout unless the context expressly requires otherwise:

• "Platform" means the okgk website accessible at https://okgk.io, including all associated sub-pages, features, games, and services offered therein.
• "okgk", "we", "us", "our" refers to the operator of the okgk platform.
• "Player", "you", "your" refers to any individual who accesses, registers on, or uses the Platform in any capacity.
• "Account" means the personal account created by a Player upon completing the registration process on the Platform.
• "Real Money Balance" means funds deposited by a Player and held in their Account for use in wagering activities.
• "Bonus Balance" means promotional credits, free bet credits, or cashback amounts awarded to a Player that are subject to wagering requirements before withdrawal.
• "Wagering Requirement" means the total amount a Player must wager before bonus funds or bonus-derived winnings become eligible for withdrawal.
• "KYC" means Know Your Customer verification procedures, including submission of identity and proof-of-address documents.
• "BDT" means Bangladeshi Taka, the functional currency of the Platform, represented by the symbol ৳.

By creating an Account on the okgk Platform, depositing funds, or placing any wager, you unconditionally accept and agree to be bound by these Terms & Conditions, the Privacy Policy, the Responsible Gaming Policy, and any additional rules, guidelines, or policies published on the Platform from time to time.

These Terms constitute a legally binding agreement. If you are acting on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms. okgk reserves the right to update these Terms at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms.

To register and maintain an Account on the okgk Platform, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis for the duration of your Account:

• You must be at least 21 years of age. okgk strictly prohibits underage gambling. Any Account found to have been opened by a person under 21 years of age will be immediately closed and all associated funds will be withheld pending investigation.
• You must be a natural person. Corporations, partnerships, trusts, and other legal entities are not permitted to hold Accounts.
• You must not be a current employee, contractor, officer, director, or close family member of an employee of okgk or any of its affiliated companies or software providers.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must register only one Account. Multiple Accounts per person are strictly prohibited.
• You must provide accurate, complete, and truthful information during the registration process and update your Account details promptly if any information changes.

You are solely and fully responsible for all activity that occurs under your Account. Your obligations in relation to your Account include the following:

• You must keep your login credentials — including your username and password — strictly confidential and must not share them with any third party under any circumstances.
• You must notify okgk immediately at [email protected] if you believe your Account has been accessed without your authorisation or if your credentials have been compromised.
• You must not allow any other person, including family members, to use your Account to place wagers or conduct transactions.
• You must ensure that all payment methods registered to your Account are in your own name and are not shared with, or accessible to, third parties.
• You must not use any software, scripts, bots, automation tools, or other technical means to gain an unfair advantage over other players or to circumvent the Platform's systems.
• You accept full financial responsibility for all deposits, wagers, and transactions initiated from your Account, whether or not made by you personally, unless you have reported unauthorised access in accordance with these Terms.

okgk will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials. In the event of suspected fraud or unauthorised access, okgk may temporarily suspend your Account while an investigation is conducted.

okgk is required to verify the identity of all players as part of its commitment to operating a safe and reliable platform. KYC verification may be requested at any stage of your Account's lifecycle — including at registration, prior to processing a withdrawal, or if suspicious activity is detected on your Account.

Required KYC documents may include, but are not limited to, the following:

• Government-issued photo identity document (National Identity Card, passport, or driving licence).
• Proof of current residential address (utility bill, bank statement, or government letter dated within the last three months).
• Proof of ownership of any payment method registered to your Account (e.g., screenshot of your bKash or Nagad account showing your registered phone number).
• Source of funds documentation if your depositing or wagering patterns require further verification.

okgk reserves the right to suspend withdrawals and restrict Account functionality pending satisfactory completion of KYC verification. Failure to provide requested documentation within a reasonable timeframe may result in Account closure. All documents submitted are handled in accordance with our Privacy Policy.

All deposits and withdrawals on the okgk Platform are subject to the following terms:

• The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum deposit and withdrawal limits may be subject to your account verification tier and VIP status.
• Deposits are accepted via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. okgk does not charge any fee on deposits; however, your payment provider may apply its own charges.
• Withdrawals may only be made to a payment method previously used to deposit funds into your Account, or to a payment method registered in your verified name. This policy exists to prevent money laundering and protect player funds.
• All withdrawal requests are subject to KYC verification as described in Section 5. Unverified Accounts cannot process withdrawals.
• Standard withdrawal processing time is one to three hours for digital wallet methods (bKash, Nagad, Rocket, Upay) and up to three to five business days for card withdrawals, subject to the receiving institution's processing times.
• Funds in your Real Money Balance do not earn interest.
• okgk reserves the right to request additional verification for any withdrawal deemed unusual or high-risk before processing the transaction.

okgk offers a range of bonuses and promotional offers to eligible players. All bonuses and promotions are governed by the following general terms, which apply alongside any specific terms published with each individual offer:

• Bonuses are available to verified players who meet the eligibility criteria specified in each promotion's terms.
• All bonus credits are subject to wagering requirements before withdrawal. The specific wagering requirement applicable to each bonus will be stated in the promotion's individual terms.
• Bonus funds and any winnings derived from bonus funds cannot be withdrawn until all wagering requirements have been met in full.
• Wagering requirements must be completed within the validity period specified for each bonus. Bonus funds and associated winnings that remain uncleared at the expiry of the validity period will be forfeited automatically.
• okgk reserves the right to withdraw, suspend, amend, or cancel any bonus or promotion at any time, with or without prior notice, if there is evidence of abuse, exploitation, or technical error affecting the promotion.
• Players may not combine multiple bonus offers unless the specific terms of each promotion explicitly permit combination.
• Bonuses claimed through fraudulent means, including creation of multiple accounts to claim the same bonus, will result in immediate Account closure and forfeiture of all associated funds.

All betting and gaming activity on the okgk Platform is subject to the following rules:

• Bets placed are final once confirmed. okgk does not accept requests to cancel, amend, or reverse wagers once they have been accepted by the system, except where a clear technical error is confirmed by our team.
• okgk reserves the right to void bets placed on events affected by circumstances outside normal sporting or gaming outcomes, including but not limited to technical failures, match abandonment, or confirmed match-fixing.
• Minimum and maximum bet limits apply to all games and sports markets. These limits are displayed within each game interface or betting market and may vary by game, table, and player tier.
• Live casino games are conducted by independent third-party providers including Evolution Gaming, Pragmatic Play, and Ezugi. Game results in live dealer games are determined by real-time physical events and are final. okgk does not control live game outcomes.
• RNG (Random Number Generator) games — including slots, virtual table games, and crash games — use certified RNG technology to determine outcomes. Game results are independently verified for fairness.
• In the event of a dispute regarding a game outcome, the okgk system records and the records of the applicable game provider constitute the definitive record. The player's own device logs or screenshots are not accepted as primary evidence.

The following activities are strictly prohibited on the okgk Platform and will result in immediate Account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform in a manner that provides an unfair advantage.
• Colluding with other players to manipulate game outcomes or betting markets.
• Exploiting software bugs, errors, or vulnerabilities in the Platform. Any such vulnerabilities must be reported to [email protected] immediately.
• Engaging in money laundering, fraud, or any other financial crime through the use of the Platform.
• Registering multiple Accounts to exploit bonuses, promotions, or referral schemes.
• Providing false, misleading, or fraudulent information during registration or KYC processes.
• Attempting to charge back, reverse, or dispute any legitimate deposit made to the Platform.
• Using the Platform to engage in or facilitate any activity that violates applicable laws.

All content on the okgk Platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, game interfaces, and the compilation and arrangement thereof — is the exclusive intellectual property of okgk or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, display, perform, or create derivative works of any Platform content without the prior written consent of okgk.

To the fullest extent permitted by applicable law, okgk's total aggregate liability to any Player in connection with any claim arising from use of the Platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total value of funds deposited by that Player in the twelve-month period immediately preceding the event giving rise to the claim.

okgk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service, whether arising in contract, tort, or otherwise, even if okgk has been advised of the possibility of such damages.

okgk shall not be liable for disruptions to the Platform caused by factors beyond our reasonable control, including but not limited to internet outages, telecommunications failures, power cuts, acts of government, or force majeure events. In such cases, okgk will use reasonable endeavours to restore services as promptly as practicable.

okgk collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also accept the Privacy Policy in full.

Your personal data is used solely to operate your Account, process transactions, verify your identity, deliver customer support, and comply with our legal and regulatory obligations. okgk does not sell your personal data to third parties for marketing purposes. For full details of our data practices, please review our Privacy Policy at okgk.io/privacy-policy.

okgk is committed to promoting responsible gambling. We provide all registered players with access to the following self-management tools, available directly from the Account Settings panel:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Session Time Reminders: Configure alerts to notify you when you have been playing for a specified duration.
• Reality Checks: Receive periodic pop-up notifications showing your net session result.
• Cool-Off Period: Temporarily suspend your Account for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently close your Account and request to be prevented from opening a new one.

Players who wish to discuss their gambling behaviour or activate any responsible gaming tool are encouraged to contact [email protected] at any time. Gambling should remain an entertaining activity. If it ceases to be enjoyable or begins to affect your finances, relationships, or mental health, please use our responsible gaming tools or seek independent advice. Players must be 21 years of age or older.

okgk reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period of being requested to do so.
• Conduct that okgk reasonably believes to constitute fraud, money laundering, or any other criminal activity.
• Discovery that the Account holder does not meet the eligibility requirements set out in Section 3.
• Repeated or severe violations of the Prohibited Conduct provisions in Section 9.
• A court order or instruction from a regulatory or law enforcement authority requiring Account closure.

You may close your Account at any time by contacting [email protected]. Upon closure at your request, any Real Money Balance remaining in your Account (after deducting any applicable charges and after full KYC verification) will be refunded to your registered payment method within a reasonable timeframe. Bonus Balances are non-refundable upon Account closure.

okgk reserves the right to amend these Terms & Conditions at any time. When material changes are made, okgk will provide reasonable notice by posting a notice on the Platform or by sending a notification to your registered email address. The amended Terms will take effect from the date specified in the notice.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure in accordance with Section 14.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be subject to the dispute resolution procedure set out in this section.

In the event of a dispute, you should first contact the okgk customer support team at [email protected]. Our team will endeavour to resolve your complaint within five business days of receipt. If your complaint cannot be resolved at this stage, it will be escalated to our senior compliance team for further review.

okgk aims to resolve all player disputes fairly and transparently. Detailed records of all Account activity, transactions, game outcomes, and communications are maintained by the Platform and will form the primary basis for dispute resolution. Players are encouraged to retain copies of all relevant communications for their own records.

For all enquiries relating to these Terms & Conditions, your Account, or any aspect of the okgk Platform, please contact us using the following details:

• General Support: [email protected]
• Payments & Cashier: [email protected]
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
• Website: https://okgk.io

Please note that email addresses listed above are for correspondence only and must be treated as plain text contact references. All support interactions are conducted via the okgk Platform's live chat or email channels. okgk support staff will never request your Account password or ask you to transfer funds externally.